Support

Last updated October 4, 2026

This page is how to get help with the WORKFORCE app at https://app.workforcedentalstaffing.com, including a candidate account, a dental office account, and an AI assistant connected to either one.

How to get help

Write or call with the email address on the account, your name, and what you need. If it is about a shift, include the office name and the date. If it is about an AI assistant, include which assistant (Grok, Cursor, Muse, ChatGPT, or another) and roughly when you connected it.

Support hours are Monday to Friday, 8 AM to 5 PM Pacific Time.

We aim to answer account and privacy requests within 30 days. Shift problems are handled as fast as staffing allows.

The marketing website's contact form is separate. It is at https://www.workforcedentalstaffing.com/contact. Mail about the app can come straight to the address below.

Contact

Support and privacy: dentalteam@workforcedentalstaffing.com.

Security: security@workforcedentalstaffing.com.

Phone: 1-833-336-8250.

Mail for Canadian residents: Workforce Staffing Solutions Ltd., 400-1681 Chestnut Street, Vancouver, BC V6J 4M6, Canada. That company handles privacy for Canadian residents.

Mail for US residents: Workforce Dental Staffing Solutions Inc., 1455 NW Leary Way, Suite 400, Seattle, WA 98107, United States. That company handles privacy for US residents.

Disconnect an AI assistant

A connected assistant can act on the account you signed in with, and only on that account. The app does not yet have a screen that lists your connections. To stop one:

1. In the assistant's own settings, open its connectors, plugins, or apps list and remove WORKFORCE. That stops that product from calling the app with the token it stored.
2. Or email dentalteam@workforcedentalstaffing.com or security@workforcedentalstaffing.com and ask us to revoke the connection. Tell us the account email and which assistant. Use this when you want it cut off on our side, or when you are not sure the assistant deleted its copy of the token.
3. If you do nothing, the connection ends after 30 days without use. It also ends 90 days after it was created, even if it was used inside that period.

Signing out of the WORKFORCE app in a browser does not, by itself, revoke an assistant that is still holding a refresh token. Use the steps above.

Removing the assistant does not delete your WORKFORCE profile. Account closure is separate, under Data requests.

If an assistant did something you did not ask for

Email us as soon as you can. Say what happened, which assistant, and the shift or profile change you are worried about. Connector calls are logged. We can reverse what the product allows us to reverse, such as a job request that is still open. A cancellation fee or a reliability change that already followed the app's rules may already have taken effect. We will tell you which of those is still open.

Do not paste access tokens or one-time sign-in codes into the email.

Data requests

Email dentalteam@workforcedentalstaffing.com from the address on the account, or tell us that address if you no longer have the inbox. Say which of these you want:

• a copy of what we hold about you
• a correction
• deletion of what we are not required to keep
• marketing turned off (the No marketing setting), if an unsubscribe link did not do it
• an AI connection revoked

You can also use Delete account in the app. That closes portal sign-in, turns off marketing and notifications, and clears the push token. It keeps placement and payroll records the law requires us to hold. Say in the email if you want a further deletion beyond closing the login.

Candidates change email, text, and push preferences in notification settings in the app. Marketing email has its own unsubscribe link. That link sets No marketing for that address. No marketing does not stop messages about a shift, a timesheet, a verification code, or the account.

We may ask a question only you can answer before we release or delete a record. We aim to answer within 30 days. The Privacy Policy describes what we keep and why, including British Columbia PIPA, PIPEDA, and requests from Washington State. You may complain to the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia, or the Washington State Attorney General.

Shifts, pay, and offices

Questions about a booking, a cancellation fee, a timesheet, or pay go to the same contact. Have the date and the office ready. Payment documents (a void cheque, a SIN, US tax forms) are not something we discuss with the dental office. If an office asks you for those, send them to WORKFORCE instead.

Offices that need a plan, a rate agreement, or a change to who can sign in should email from the address on the office account.

Security

If you believe someone else has your account, email security@workforcedentalstaffing.com and change your sign-in. If you used Google, Apple, or Facebook, secure that account too, and remove WORKFORCE from that provider if you want to disconnect it. We will close the WORKFORCE session and revoke assistant connections on that account when you ask.

The same security contact is published at https://app.workforcedentalstaffing.com/.well-known/security.txt.

The rules for using the app are in the Terms of Service.